• Lockheed Martin Corporation
  • $31,595.00 -50,840.00/year*
  • Aguadilla , PR
  • Customer Service/Call Center
  • Full-Time

Job Description

This Lockheed Martin Enterprise Business Services (EBS)

position is responsible of handling technical

problems and answering queries by telephone and/or chat in support of internal and/or outside customer computer hardware, software,

network, and telecommunications systems.

Responsibilities include but are not limited to the following:

* Successful diagnoses, identification, and isolation of problems

based upon customer interaction.

* For chat support, handles multiple chat engagements simultaneously.

* Researches and analyzes problems utilizing own expertise,

historical database records, knowledge management systems and internal point of contacts.

* Routing calls to available specialists in more complex and

difficult cases.

* Responds promptly with appropriate solutions.

* Maintains and updates records and tracking databases.

* Alerts management to recurring problems and patterns of

problems.

* Flexibility to work on a First, Second, Third and weekend shifts.

WORK LOCATION FOR THIS POSITION IS AT THE LOCKHEED MARTIN SITE IN AGUADILLA, PUERTO RICO.

Basic Qualifications

* Be fluent in English Language (Verbal, Reading & Written)

* Good communications skills

* Excellent Customer Service Skills

* Knowledge of Microsoft Operating Systems

* Experience with Microsoft Outlook, Microsoft Office Suite

* Technical troubleshooting skills (Operating systems, Networking, hardware and software applications)

* Knowledge of computer keyboard, shortcuts and usage. Typing agility and accuracy
SDL2017

Associated topics: help, patient, support analyst, technical, technical support, technical support specialist, technician, technician iii, technician iv, technology
Associated topics: assist, client, deskside, help desk, information technology, information technology support, service, systems administrator, technical support specialist, technician

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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